Q1: Can I cancel my order after I’ve placed it?
- Yes, you can cancel your order for a full refund as long as it hasn’t been shipped.
Q2: Do I have to pay for return shipping?
- No, return shipping is free if your item meets our return eligibility criteria.
Q3: What happens if I receive a damaged or defective item?
- If you receive a damaged or defective item, please contact us within 30 days of delivery. We will either send a replacement or provide a full refund.
Q4: What payment methods do you accept?
- We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal.
Q5: Is my payment information secure?
- Yes, we use industry-standard security protocols like SSL encryption, and our payment gateways (Stripe and PayPal) are trusted providers that ensure your information is protected.